Items that are unused & in original packaging can be returned under our 14 day returns policy. If the merchandise arrived to you is damaged or faulty we can offer refund/exchange providing that goods are returned to us within 14 working days of purchase. Ensure the package is wrapped securely & for your protection we recommend that you use a recorded delivery service. Enclose your name, address, order ID number and reason for return/exchange with your products and send it to: Carolina Mazzolari ltd - 2 Millfields Road - E50SB - London e-mail email@example.com We aim to handle your returns within 14 working days of receiving the goods. Please note that if you have purchased your products via one of our resellers you will need to arrange your return or exchange with them directly. Important: should you be ordering from us and then shipping this to a further destination, we will not refund you in case you do not manage to do so, we are not responsible for what you do with your order.